Privacy Policy

Data Controller

Smartermeter.ie is the data controller for personal data processed through this site. The supervisory authority for data protection in Ireland is the Data Protection Commission.

What We Collect

• Account data — your email address and a securely hashed password.
• ESB connection credentials — only if you use the optional feature to connect your ESB Networks account directly. Stored encrypted and entirely voluntary.
• Electricity usage data — the usage files you upload, used solely to calculate your comparison results.
• Profile settings — location type, solar panels, and export estimate. Used to improve comparison accuracy.
• Switch request data — name, MPRN, phone, address, and Eircode. Collected only if you choose to request a switch, and shared exclusively with the supplier you select.
• Quote request data — name, contact details, address, and Eircode, plus any information you provide about your home and requirements. Collected only if you ask us to arrange a quote from a third-party product or service supplier, and shared exclusively with the supplier you choose.
• Anonymous meter readings — if your meter sends power back to the grid (usually from solar panels, sometimes a home battery) and you answer one of our prompts about it, we keep an anonymous copy of your half-hourly usage and export readings, along with what you told us about your setup — such as whether you have solar, a home battery, or an EV. This lets us keep improving how well we recognise solar panels, batteries, and EV charging automatically. The copy has nothing attached that identifies you — no name, email, address, or meter number — just a scrambled code so we can remove it if you ever close your account.

Legal Bases

We process your account data, usage files, and profile settings because they are necessary to provide the comparison service (GDPR Article 6(1)(b) — contractual necessity). Switch request data and quote request data are processed only on the basis of your explicit consent at the point of submission, which you may withdraw at any time before the request is actioned.

The anonymous meter readings described above are kept pursuant to our legitimate interest in making the service more accurate (GDPR Article 6(1)(f)). They are stored on their own, with nothing attached that identifies you.

Email Communications

We use your email address to send you messages that are part of the service. These include:

• Account messages — password resets you request, security alerts, confirmation of changes to your account, and notices when these Terms or this Policy change materially.
• Service messages — when an automatic comparison run completes for you, when your uploaded data has finished processing, when we need to flag a problem with your ESB connection, or the status of any switch or quote request you submit.

The legal basis is GDPR Article 6(1)(b) (necessary to perform the service you signed up for) and, where applicable, Article 6(1)(f) (our legitimate interest in keeping you informed about your own account).

Every email we send includes a one-click way to stop similar messages. You can also manage your email preferences from your profile page, or email team@smartermeter.ie to opt out of everything except critical security and legal notices.

Retention

• Account & usage data: kept for the lifetime of your account and deleted within 30 days of an account deletion request.
• ESB connection credentials: deleted immediately on request, or when your account is deleted.
• Switch request data: kept for 12 months from submission, or until actioned.
• Quote request data: kept for 12 months from submission, or until the quote request is actioned.
• Anonymous meter readings: kept to help us recognise solar panels, batteries, and EV charging more accurately. Nothing that identifies you is stored with them, but if you delete your account we remove them too.

Who We Share Data With

Security

Passwords are securely hashed — we cannot read your actual password. Any ESB credentials you provide are encrypted before storage. All data is transmitted over HTTPS.

Your Rights

Under GDPR you have the right to access, correct, delete, restrict, or export your personal data, and to object to processing or withdraw consent. You can delete your account at any time from your account page. For any other request, email team@smartermeter.ie — we respond within 30 days.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Cookies

We set no cookies — not session, analytics, or advertising cookies. We use PostHog (EU-hosted) for product analytics to improve the service — no advertising trackers or tracking pixels. PostHog data is stored in localStorage, not cookies. To keep you logged in, we store a login token in your browser's local storage, which is cleared when you log out.

Some product suggestions on the site link to third-party suppliers, and some of these are affiliate links. If you follow one, the destination website is operated by that third party under its own cookie and privacy policies, which we do not control.

Contact

Privacy enquiries: team@smartermeter.ie

Data Protection Commission: 21 Fitzwilliam Square South, Dublin 2 · dataprotection.ie